Return Policy

Return Policy

Is my product eligible for Return?

Products are eligible for return within 14 days of the delivery date. To qualify for a return, the product must be in its original packaging, unused, unopened, sealed, with all the original tags & labels intact.

In cases where the issue is:

  • Wrong Item Delivered
  • Item In box Damaged (but Shipping box ok)
  • Missing Item in Order

We would require customers to contact us with images / videos within 3 days of the order delivery date. The regular 14 day return policy will not be applicable in this case.

We recommend you to capture an unboxing video so that it can act as evidence to resolve the above claims.

Categories not eligible for return (except for manufacturing defect):

  • Workout Equipment / Accessories

Cases not eligible for return:

  • Open or used items
  • Complaints of taste, health issues etc. (We recommend consulting a nutritionist or the brand directly in this case)
  • Products with tampered scratch codes, serial numbers etc.
  • Freebie items without the item purchased
  • Individual items of a combo
How do I initiate a return?

To initiate a return, we request you to email us using the contact us form in the help center page with details of the issue and with relevant images / videos to support the case.

What is the Return Process?

Once your return request is approved, a courier partner will be assigned to pick up your product and you will receive further instructions on how to proceed. Please ensure that the product is securely packaged to prevent any damage during the return shipping process.

How will the refund be processed?

Upon receiving and inspecting the returned product, we will process your refund within 3 business days. Refunds will be issued to the original payment method used for the purchase. For Pay on Delivery orders, we will ask you for your bank details and transfer the money digitally. Please allow 5-7 business days for the refund to reflect in your account.

What should I do if the shipping box received is damaged?

In a rare case where you find the shipping box damaged / tampered or without the Athlab branded tape, please reject it at the time of delivery (including prepaid orders) and contact us immediately & we will resolve the case or issue a refund as applicable.